103 lines
6.2 KiB
SQL
103 lines
6.2 KiB
SQL
-- =============================================================================
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-- Migration: 012_sync_urt_subcodes_from_taxonomy.sql
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-- Purpose: Sync missing URT subcodes from taxonomy v5.1 to database
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-- =============================================================================
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-- Insert missing subcodes (ON CONFLICT DO UPDATE to sync names/definitions)
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INSERT INTO pipeline.urt_subcodes (code, category_code, domain_code, name, definition, positive_example, negative_example) VALUES
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-- J1: Wait Times (missing J1.04, J1.05)
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('J1.04', 'J1', 'J', 'Punctuality', 'Meeting scheduled times', 'Always on time', 'Two hours late'),
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('J1.05', 'J1', 'J', 'Pacing', 'Appropriate speed (not rushed/dragged)', 'Perfect pace throughout', 'Felt rushed through everything'),
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-- J2: Booking & Reservations (missing J2.04, J2.05)
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('J2.04', 'J2', 'J', 'Booking Availability', 'Slots/capacity when needed', 'Always available slots', 'Fully booked for weeks'),
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('J2.05', 'J2', 'J', 'Inventory', 'Stock availability', 'Always in stock', 'Out of stock constantly'),
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-- J3: System Reliability (missing J3.04, J3.05)
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('J3.04', 'J3', 'J', 'Data Accuracy', 'Correct info in systems', 'All details correct', 'Wrong info in my account'),
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('J3.05', 'J3', 'J', 'Integration', 'Systems work together', 'Seamless between channels', 'Info doesn''t sync'),
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-- J4: Problem Resolution (missing J4.04, J4.05)
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('J4.04', 'J4', 'J', 'Escalation', 'Getting to right person', 'Quickly got to manager', 'Endless transfers'),
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('J4.05', 'J4', 'J', 'Closure', 'Issue fully resolved', 'Problem completely solved', 'Issue still not fixed'),
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-- A1: Physical Access (missing A1.04, A1.05)
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('A1.04', 'A1', 'A', 'Wayfinding', 'Finding destination', 'Easy to find', 'Got lost trying to find it'),
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('A1.05', 'A1', 'A', 'Physical Accessibility', 'Disability accommodations', 'Wheelchair accessible', 'No ramps or elevators'),
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-- A2: Channel Access (missing A2.04, A2.05)
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('A2.04', 'A2', 'A', 'Language Accessibility', 'Multilingual support', 'Available in my language', 'No translation available'),
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('A2.05', 'A2', 'A', 'Hours of Operation', 'Service availability times', 'Open when needed', 'Terrible hours'),
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-- A3: Information Access (missing A3.04, A3.05)
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('A3.04', 'A3', 'A', 'Documentation Clarity', 'Clear instructions', 'Easy to understand docs', 'Confusing instructions'),
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('A3.05', 'A3', 'A', 'Support Accessibility', 'Getting help when needed', 'Easy to reach support', 'Impossible to get help'),
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-- A4: Financial Access (missing A4.04, A4.05)
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('A4.04', 'A4', 'A', 'Payment Flexibility', 'Multiple payment options', 'Many payment options', 'Only accepts cash'),
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('A4.05', 'A4', 'A', 'Refund Accessibility', 'Getting money back', 'Easy refund process', 'Impossible to get refund'),
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-- E1: Physical Environment (missing E1.04, E1.05)
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('E1.04', 'E1', 'E', 'Ambiance', 'Atmosphere and vibe', 'Great atmosphere', 'Depressing environment'),
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('E1.05', 'E1', 'E', 'Comfort', 'Physical comfort', 'Very comfortable', 'Uncomfortable seating'),
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-- E2: Digital Environment (missing E2.04, E2.05)
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('E2.04', 'E2', 'E', 'Visual Design', 'Aesthetics of interface', 'Beautiful design', 'Ugly interface'),
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('E2.05', 'E2', 'E', 'Mobile Experience', 'Mobile usability', 'Great mobile app', 'Terrible mobile site'),
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-- E3: Safety & Security (missing E3.04, E3.05)
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('E3.04', 'E3', 'E', 'Health Safety', 'Health precautions', 'Very clean and safe', 'Unsanitary conditions'),
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('E3.05', 'E3', 'E', 'Cyber Security', 'Digital security', 'Secure platform', 'Got hacked'),
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-- E4: Sustainability (missing E4.04, E4.05)
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('E4.04', 'E4', 'E', 'Social Responsibility', 'Ethical practices', 'Ethical company', 'Exploitative practices'),
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('E4.05', 'E4', 'E', 'Community Impact', 'Local community effect', 'Supports local community', 'Hurts local businesses'),
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-- V1: Pricing (missing V1.04, V1.05)
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('V1.04', 'V1', 'V', 'Price Transparency', 'Clear pricing', 'Clear pricing upfront', 'Hidden costs everywhere'),
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('V1.05', 'V1', 'V', 'Price Stability', 'Consistent pricing', 'Same price always', 'Prices keep changing'),
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-- V2: Value Perception (missing V2.04, V2.05)
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('V2.04', 'V2', 'V', 'Quality-Price Ratio', 'Worth vs cost', 'Excellent quality for price', 'Overpriced for quality'),
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('V2.05', 'V2', 'V', 'Competitive Value', 'Compared to alternatives', 'Best value around', 'Better deals elsewhere'),
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-- V3: Promotions (missing V3.04, V3.05)
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('V3.04', 'V3', 'V', 'Promotion Clarity', 'Clear offer terms', 'Clear promotion rules', 'Misleading promotions'),
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('V3.05', 'V3', 'V', 'Reward Redemption', 'Using points/rewards', 'Easy to redeem rewards', 'Hard to use points'),
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-- V4: Billing (missing V4.04, V4.05)
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('V4.04', 'V4', 'V', 'Billing Accuracy', 'Correct charges', 'Always billed correctly', 'Overcharged constantly'),
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('V4.05', 'V4', 'V', 'Billing Resolution', 'Fixing billing issues', 'Quick billing fix', 'Billing disputes ignored'),
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-- R1: Trust (missing R1.04, R1.05)
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('R1.04', 'R1', 'R', 'Ethics', 'Ethical behavior', 'Very ethical company', 'Unethical practices'),
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('R1.05', 'R1', 'R', 'Accountability', 'Taking responsibility', 'Owned their mistakes', 'Never takes blame'),
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-- R2: Reliability (missing R2.04, R2.05)
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('R2.04', 'R2', 'R', 'Predictability', 'Consistent experience', 'Always know what to expect', 'Every visit is different'),
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('R2.05', 'R2', 'R', 'Standards', 'Meeting quality standards', 'High standards maintained', 'Standards have dropped'),
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-- R3: Care (missing R3.04, R3.05)
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('R3.04', 'R3', 'R', 'Personal Connection', 'Human touch', 'Felt like family', 'Treated like a number'),
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('R3.05', 'R3', 'R', 'Going Extra Mile', 'Beyond expectations', 'Went above and beyond', 'Minimum effort only'),
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-- R4: Recovery (missing R4.04, R4.05)
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('R4.04', 'R4', 'R', 'Service Recovery', 'Making things right', 'Fixed problem perfectly', 'Made it worse'),
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('R4.05', 'R4', 'R', 'Feedback Response', 'Acting on feedback', 'Implemented my suggestion', 'Feedback ignored')
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ON CONFLICT (code) DO UPDATE SET
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name = EXCLUDED.name,
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definition = EXCLUDED.definition,
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positive_example = EXCLUDED.positive_example,
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negative_example = EXCLUDED.negative_example;
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-- Verify count
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DO $$
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DECLARE
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subcode_count INTEGER;
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BEGIN
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SELECT COUNT(*) INTO subcode_count FROM pipeline.urt_subcodes;
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RAISE NOTICE 'Total subcodes after sync: %', subcode_count;
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END $$;
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