-- =============================================================================
-- Migration: 012_sync_urt_subcodes_from_taxonomy.sql
-- Purpose: Sync missing URT subcodes from taxonomy v5.1 to database
-- =============================================================================

-- Insert missing subcodes (ON CONFLICT DO UPDATE to sync names/definitions)
INSERT INTO pipeline.urt_subcodes (code, category_code, domain_code, name, definition, positive_example, negative_example) VALUES

-- J1: Wait Times (missing J1.04, J1.05)
('J1.04', 'J1', 'J', 'Punctuality', 'Meeting scheduled times', 'Always on time', 'Two hours late'),
('J1.05', 'J1', 'J', 'Pacing', 'Appropriate speed (not rushed/dragged)', 'Perfect pace throughout', 'Felt rushed through everything'),

-- J2: Booking & Reservations (missing J2.04, J2.05)
('J2.04', 'J2', 'J', 'Booking Availability', 'Slots/capacity when needed', 'Always available slots', 'Fully booked for weeks'),
('J2.05', 'J2', 'J', 'Inventory', 'Stock availability', 'Always in stock', 'Out of stock constantly'),

-- J3: System Reliability (missing J3.04, J3.05)
('J3.04', 'J3', 'J', 'Data Accuracy', 'Correct info in systems', 'All details correct', 'Wrong info in my account'),
('J3.05', 'J3', 'J', 'Integration', 'Systems work together', 'Seamless between channels', 'Info doesn''t sync'),

-- J4: Problem Resolution (missing J4.04, J4.05)
('J4.04', 'J4', 'J', 'Escalation', 'Getting to right person', 'Quickly got to manager', 'Endless transfers'),
('J4.05', 'J4', 'J', 'Closure', 'Issue fully resolved', 'Problem completely solved', 'Issue still not fixed'),

-- A1: Physical Access (missing A1.04, A1.05)
('A1.04', 'A1', 'A', 'Wayfinding', 'Finding destination', 'Easy to find', 'Got lost trying to find it'),
('A1.05', 'A1', 'A', 'Physical Accessibility', 'Disability accommodations', 'Wheelchair accessible', 'No ramps or elevators'),

-- A2: Channel Access (missing A2.04, A2.05)
('A2.04', 'A2', 'A', 'Language Accessibility', 'Multilingual support', 'Available in my language', 'No translation available'),
('A2.05', 'A2', 'A', 'Hours of Operation', 'Service availability times', 'Open when needed', 'Terrible hours'),

-- A3: Information Access (missing A3.04, A3.05)
('A3.04', 'A3', 'A', 'Documentation Clarity', 'Clear instructions', 'Easy to understand docs', 'Confusing instructions'),
('A3.05', 'A3', 'A', 'Support Accessibility', 'Getting help when needed', 'Easy to reach support', 'Impossible to get help'),

-- A4: Financial Access (missing A4.04, A4.05)
('A4.04', 'A4', 'A', 'Payment Flexibility', 'Multiple payment options', 'Many payment options', 'Only accepts cash'),
('A4.05', 'A4', 'A', 'Refund Accessibility', 'Getting money back', 'Easy refund process', 'Impossible to get refund'),

-- E1: Physical Environment (missing E1.04, E1.05)
('E1.04', 'E1', 'E', 'Ambiance', 'Atmosphere and vibe', 'Great atmosphere', 'Depressing environment'),
('E1.05', 'E1', 'E', 'Comfort', 'Physical comfort', 'Very comfortable', 'Uncomfortable seating'),

-- E2: Digital Environment (missing E2.04, E2.05)
('E2.04', 'E2', 'E', 'Visual Design', 'Aesthetics of interface', 'Beautiful design', 'Ugly interface'),
('E2.05', 'E2', 'E', 'Mobile Experience', 'Mobile usability', 'Great mobile app', 'Terrible mobile site'),

-- E3: Safety & Security (missing E3.04, E3.05)
('E3.04', 'E3', 'E', 'Health Safety', 'Health precautions', 'Very clean and safe', 'Unsanitary conditions'),
('E3.05', 'E3', 'E', 'Cyber Security', 'Digital security', 'Secure platform', 'Got hacked'),

-- E4: Sustainability (missing E4.04, E4.05)
('E4.04', 'E4', 'E', 'Social Responsibility', 'Ethical practices', 'Ethical company', 'Exploitative practices'),
('E4.05', 'E4', 'E', 'Community Impact', 'Local community effect', 'Supports local community', 'Hurts local businesses'),

-- V1: Pricing (missing V1.04, V1.05)
('V1.04', 'V1', 'V', 'Price Transparency', 'Clear pricing', 'Clear pricing upfront', 'Hidden costs everywhere'),
('V1.05', 'V1', 'V', 'Price Stability', 'Consistent pricing', 'Same price always', 'Prices keep changing'),

-- V2: Value Perception (missing V2.04, V2.05)
('V2.04', 'V2', 'V', 'Quality-Price Ratio', 'Worth vs cost', 'Excellent quality for price', 'Overpriced for quality'),
('V2.05', 'V2', 'V', 'Competitive Value', 'Compared to alternatives', 'Best value around', 'Better deals elsewhere'),

-- V3: Promotions (missing V3.04, V3.05)
('V3.04', 'V3', 'V', 'Promotion Clarity', 'Clear offer terms', 'Clear promotion rules', 'Misleading promotions'),
('V3.05', 'V3', 'V', 'Reward Redemption', 'Using points/rewards', 'Easy to redeem rewards', 'Hard to use points'),

-- V4: Billing (missing V4.04, V4.05)
('V4.04', 'V4', 'V', 'Billing Accuracy', 'Correct charges', 'Always billed correctly', 'Overcharged constantly'),
('V4.05', 'V4', 'V', 'Billing Resolution', 'Fixing billing issues', 'Quick billing fix', 'Billing disputes ignored'),

-- R1: Trust (missing R1.04, R1.05)
('R1.04', 'R1', 'R', 'Ethics', 'Ethical behavior', 'Very ethical company', 'Unethical practices'),
('R1.05', 'R1', 'R', 'Accountability', 'Taking responsibility', 'Owned their mistakes', 'Never takes blame'),

-- R2: Reliability (missing R2.04, R2.05)
('R2.04', 'R2', 'R', 'Predictability', 'Consistent experience', 'Always know what to expect', 'Every visit is different'),
('R2.05', 'R2', 'R', 'Standards', 'Meeting quality standards', 'High standards maintained', 'Standards have dropped'),

-- R3: Care (missing R3.04, R3.05)
('R3.04', 'R3', 'R', 'Personal Connection', 'Human touch', 'Felt like family', 'Treated like a number'),
('R3.05', 'R3', 'R', 'Going Extra Mile', 'Beyond expectations', 'Went above and beyond', 'Minimum effort only'),

-- R4: Recovery (missing R4.04, R4.05)
('R4.04', 'R4', 'R', 'Service Recovery', 'Making things right', 'Fixed problem perfectly', 'Made it worse'),
('R4.05', 'R4', 'R', 'Feedback Response', 'Acting on feedback', 'Implemented my suggestion', 'Feedback ignored')

ON CONFLICT (code) DO UPDATE SET
    name = EXCLUDED.name,
    definition = EXCLUDED.definition,
    positive_example = EXCLUDED.positive_example,
    negative_example = EXCLUDED.negative_example;

-- Verify count
DO $$
DECLARE
    subcode_count INTEGER;
BEGIN
    SELECT COUNT(*) INTO subcode_count FROM pipeline.urt_subcodes;
    RAISE NOTICE 'Total subcodes after sync: %', subcode_count;
END $$;